Refund Policy

At America Virtual Care, we strive to provide transparent and fair policies for our patients. Please review our refund policy below to understand how refunds are processed for canceled or missed appointments.

1. Full Refunds for Cancellations (24+ Hours Notice)

If you cancel your appointment at least 24 hours before your scheduled appointment time, you are eligible for a full refund.
Refunds will be processed within 5-7 business days and will be credited to your original payment method.

2. No Refunds for Late Cancellations (Within 24 Hours)

Cancellations made within 24 hours of your scheduled appointment are considered late cancellations, and the appointment fee will be non-refundable.
This policy helps us maintain efficient scheduling and ensures that other patients have access to available appointments.

3. No Refunds for No-Shows

If you fail to attend your scheduled appointment without canceling in advance, the appointment fee will be non-refundable. This no-show policy is in place to respect our providers’ time and optimize care availability for other patients.

4. Exceptions for Emergencies

We understand that unexpected circumstances can arise. If you are unable to attend your appointment due to an emergency or urgent situation, please contact us as soon as possible.
In certain cases, at our discretion, we may review the circumstances and waive the cancellation or no-show fee.

5. How to Request a Refund

For appointments canceled with at least 24 hours notice, refunds will be processed automatically. However, if you have any concerns or special circumstances regarding a refund, please contact our support team at care@avccare.com.

6. Refund Processing Time

Refunds are typically processed within 5-7 business days. The exact time may vary depending on your financial institution.

7. Contact Us for Refund Inquiries

If you have any questions or need assistance regarding refunds, feel free to reach out to us a care@avccare.com