Privacy Policy

Effective Date: 10/01/2024

At America Virtual Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our virtual primary and urgent care services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect several types of information to provide, improve, and protect our services:

Personal Information: This includes your name, email address, phone number, date of birth, address, insurance details, and any other identifying information you provide when you create an account, schedule an appointment, or communicate with us.
Health Information: As a healthcare provider, we collect your medical history, symptoms, diagnoses, treatment plans, prescriptions, and other health-related information to deliver appropriate care.
Payment Information: We may collect your payment details, such as credit card numbers and billing information, to process payments for services provided.
Technical Information: When you visit our website, we may collect information such as your IP address, browser type, operating system, and usage data to improve your user experience and maintain the security of our services.

2. How We Use Your Information

We use your information for the following purposes:

Providing Care: To offer medical services, including diagnosing and treating your health conditions, as well as coordinating follow-up care.
Communication: To communicate with you regarding your appointments, treatment plans, health-related updates, or changes to our services.
Billing and Payments: To process payments for services and bill your insurance provider, if applicable.
Website Improvements: To improve the functionality and usability of our website and virtual care platform, including analyzing usage trends and troubleshooting technical issues.
Compliance: To comply with legal obligations, such as reporting health information to regulatory authorities, if required by law.

3. Sharing Your Information

America Virtual Care does not sell your personal information. We may share your information in the following circumstances:

With Healthcare Providers: Your information may be shared with licensed healthcare professionals who are part of your treatment team.
With Third-Party Service Providers: We may share data with trusted third-party providers who assist with billing, payment processing, customer support, and other business operations.
With Insurance Providers: If you use insurance to pay for our services, we may share your health and billing information with your insurance provider for claims processing.
For Legal Reasons: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.

4. Protecting Your Information

We take the security of your personal and health information seriously. We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These measures include encryption, secure servers, and regular security audits. However, no security system is completely infallible, and we cannot guarantee the absolute security of your information.

5. Your Rights Regarding Your Information

You have the following rights regarding the information we collect from you:

Access: You can request access to your personal and health information at any time.
Correction: You have the right to correct or update any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, except where retention is required by law or necessary for continued healthcare services.
Opt-out: You can opt out of receiving non-essential communications, such as marketing emails or newsletters.

To exercise any of these rights, please contact us at care@avccare.com.

6. Cookies and Tracking Technologies

We may use cookies and other tracking technologies to enhance your experience on our website. These cookies help us understand how you interact with our services and allow us to improve the user experience. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our website.

7. Children’s Privacy

America Virtual Care does not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete the data immediately.

8. Third-Party Links

Our website may contain links to third-party websites that are not controlled or operated by America Virtual Care. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the updated policy will take effect upon posting. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at care@avccare.com.